Company : Intouch CX Recruitment 2026
As a Customer Service Representative (Chat / Email) You Will:
Responsible for providing excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools
Responsible to handle inquiries in a manner which meets quality and performance standards
Identify and escalate priority emails to appropriate channels
Handle customer complaints in a professional manner and attempt to successfully resolve cases in accordance with established guidelines
Document customer transactions accurately in the appropriate systems
Coordinate with the co-workers, lead persons and other departments as appropriate
Performs other duties as assigned
As a Customer Service Representative (Chat / Email) You Have:
Fundamental understanding of eCommerce websites
Ability to operate a phone system, personal computer
Ability to adhere to all organizational policies and procedures
Education – Any Graduate
Experience – 0 to 5 years of experience in the call center industry, preferably in Chat/Email Operations
👆పైన లింక్ క్లిక్ చేసి Apply చేయండి 👆