Greeting From IntoucCX,
Job Description:
IntouchCX is hiring Customer Service Associates (Voice Process) for our International Voice Process in Hyderabad.
The ideal candidate should have prior experience in handling voice support and possess excellent English communication skills
Job Title: Customer Service Associate International Voice Process
Company Name: IntouchCX
Location: Hyderabad
Employment Type: Full-Time
Work Mode: Work From Office (WFO)
Shift: 24/7 Rotational Shifts
Industry: BPO / Call Centre
Key Responsibilities:
Handle inbound and outbound international voice calls
Contact existing and prospective customers
Understand customer requirements and provide suitable solutions
Resolve customer queries related to products and services
Ensure high levels of customer satisfaction and retention
Maintain accurate customer records
Candidate Profile:
Education: 10+2 (Mandatory), Diploma (3 years), Undergraduates, BE/B.Tech, or Graduates (Any Stream)
Experience: Minimum 6 months in Voice Process
Excellent English communication skills
Willing to work in rotational shifts
Immediate joiners preferred
Salary & Benefits:
Salary package up to 4.5 LPA
5 Days Working
2 Rotational Offs
2-Way Free Cab Facility
How to Apply: