ICICI Bank – Relationship Manager (Phone Banking)
Job Title: Relationship Manager – Phone Banking
Category: Relationship Management
Job Level: Entry-Level Managerial
Experience: 0–8 years
Industry: Banking / Financial Services
Locations: Hyderabad, Bhubaneswar, Jaipur, Chennai, Indore, Mumbai, Delhi, Bengaluru
About the Role
As a Relationship Manager – Phone Banking, you will interact with ICICI Bank customers over the phone and assist them with their banking, financial and investment-related requirements.
The role involves customer service, complaint resolution, product explanation and cross-selling banking products while maintaining a strong focus on customer satisfaction and relationship management.
Key Responsibilities
- Handle customer queries and complaints over the phone.
- Provide accurate information about banking products and services.
- Understand customer requirements and offer suitable solutions.
- Identify sales and cross-selling opportunities.
- Promote relevant banking, financial and investment products.
Eligibility
- MBA, Engineering graduates or other graduates with relevant relationship-management experience.
- Candidates with experience in customer service, sales, banking or relationship management can be suitable.
- Experience: 0–8 years.
Required Skills
- Good verbal and written communication.
- Strong customer-service skills.
- Customer relationship management.
- Sales and cross-selling ability.