ICICI Bank – Phone Banking Officer (Relationship Manager – Phone Banking)
Job Description:
- Handle inbound customer calls and resolve banking-related queries.
- Assist customers with account information, debit/credit cards, loans, internet banking, and other banking services.
- Provide accurate information about bank products and services.
- Cross-sell banking products such as credit cards, personal loans, insurance, fixed deposits, and investment products.
- Deliver excellent customer service while maintaining high customer satisfaction (NPS).
- Update customer records and maintain call logs in the banking system.
Eligibility:
- Any Graduate.
- 0–5 years of experience (Freshers can apply for some openings).
- Excellent communication skills in English and Hindi (regional languages are an advantage).
- Willing to work in rotational shifts.