Customer Support Associate (Banking Process) | Tech Mahindra
Role: Customer Support Associate – Banking Voice Process
Location: Hyderabad
Experience: 0–2 Years (Freshers & Experienced)
Salary: ₹2–3 LPA
Key Responsibilities:
- Handle inbound customer calls related to banking services.
- Resolve customer queries accurately and professionally.
- Provide excellent customer service while maintaining quality standards.
- Communicate effectively in English, Hindi, and regional languages (Tamil, Malayalam, or Odia is an advantage).
- Update customer information and maintain accurate records.
- Meet productivity, attendance, and service level targets.
- Follow company policies and banking process guidelines.
Eligibility:
- Any Graduate.
- Excellent communication skills in English and Hindi.
- Knowledge of Tamil, Malayalam, or Odia is an added advantage.
- Freshers with good communication skills are welcome.
- Willing to work in rotational shifts.